What is the price range for your robots?
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Our robot prices vary by model and configuration:
- Food Delivery Robot: around $3,000 - $5,000
- Hotel Delivery Robot: around $3,000 - $5,000
- Hospital Delivery Robot: Contact for quote (medical-grade)
- Reception Robot: around $3,000 - $5,000
- Factory AMR Robot: Contact for quote (industrial payload)
Prices are factory-direct and typically 30-50% lower than European or Japanese competitors with similar specifications. Contact us for a customized quote based on your requirements.
What payment terms do you offer?
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We offer flexible payment terms based on order size and business relationship:
- First Order: 30% deposit, 70% before shipment
- Repeat Order (< $20,000): 50% deposit, 50% before shipment
- Repeat Order (> $20,000): Flexible terms, discuss with sales
- Distributor Partners: Negotiable, based on agreement
Accepted Payment Methods: T/T (Telegraphic Transfer), L/C (Letter of Credit) for orders over $30,000, PayPal for small orders under $5,000.
Do you offer financing or leasing options?
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Yes, we can assist with financing arrangements:
- Third-party leasing: We work with financing partners who offer equipment leasing for robots
- RaaS (Robot-as-a-Service): For qualified partners, we offer subscription-based models that include maintenance
- Installment payments: Available for orders over $30,000 with approved credit
Contact our sales team to discuss financing options that suit your business.
Is there a minimum order quantity (MOQ)?
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For standard products, our MOQ is 1 unit. However:
- For custom branding or modifications, minimum order may be 3-5 units
- For OEM/ODM projects, MOQ is typically 10 units
- For distributor agreements, special terms apply
We are flexible with pilot orders and encourage you to start with a single unit to validate the solution.
How long does delivery to Southeast Asia take?
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Typical delivery timeline from order confirmation:
- Manufacturing: 2-4 weeks
- Quality Testing: 1 week
- Shipping to Port (China): 1-3 days
- Sea Freight to Southeast Asia: 7-14 days
- Customs Clearance: 3-7 days
- Final Delivery: 1-3 days
Total: 4-6 weeks for most Southeast Asian destinations (major ports). For urgent requirements, air freight is available at additional cost (total: 1-2 weeks).
What shipping terms do you use?
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We offer the following Incoterms:
- EXW (Ex Works): Buyer arranges all shipping from our factory
- FOB (Free on Board): We deliver to port of departure - most common option
- CIF (Cost, Insurance, Freight): We cover shipping to destination port
- DDP (Delivered Duty Paid): We handle everything including duties - premium service
Shipping costs vary by quantity, destination, and terms. We provide quotes for multiple options.
What about customs duties and import taxes?
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Import duties vary by country and product classification:
- Vietnam: 5-10% + VAT 10%
- Thailand: 0-5% + VAT 7%
- Singapore: 0% (machinery)
- Malaysia: 0-5% + SST 6-8%
- Indonesia: 5-10% + VAT 11%
- Philippines: 0-3% + VAT 12%
Our commercial invoices accurately describe products using internationally recognized descriptions. We provide certificates of origin and technical documentation to facilitate customs clearance.
How long does the battery last?
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Battery life varies by model and usage:
- Food Delivery Robot: 12+ hours | Charging: 4 hours
- Hotel Delivery Robot: 10-15 hours | Charging: 4 hours
- Hospital Delivery Robot: 10-12 hours | Charging: 4 hours
- Reception Robot: 8-10 hours | Charging: 4 hours
- Factory AMR (Standard): 16+ hours | Charging: 2 hours
- Factory AMR (Heavy Duty): 10-12 hours | Charging: 3 hours
All models support opportunity charging (brief charging during pauses) and hot-swap battery options for extended operations.
What navigation technology do your robots use?
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Our robots use SLAM (Simultaneous Localization and Mapping) technology combined with:
- LIDAR sensors for obstacle detection and distance measurement
- Vision cameras for visual landmarks and recognition
- IMU (Inertial Measurement Unit) for precise movement
- RFID (in hospital models) for zone identification
This multi-sensor approach ensures reliable navigation even in challenging environments with dynamic obstacles.
Do your robots require special flooring or infrastructure?
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Minimal infrastructure is required:
- Standard flooring: Works on tile, concrete, hardwood, and low-pile carpet
- Avoid: High-pile carpet (>2cm), surfaces with gaps >3cm, uneven surfaces
- Aisles: Minimum width of 1,200mm for standard models (1,000mm for compact models)
- Slopes: Can handle inclines up to 5-8° depending on model and payload
We provide site assessment services to identify any requirements before purchase.
Can the robot work in outdoor environments?
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Our standard robots are designed for indoor use. For outdoor applications:
- Outdoor variants are available with weather-resistant housing (IP54 or higher)
- Temperature range: Standard models operate in 0°C - 45°C; cold-storage variants available for -25°C
- Rain and moisture: Indoor models are not waterproof; outdoor models handle light rain
Our ROADBOT model is specifically designed for indoor-outdoor operation with IP54 weather resistance and 15° climbing ability.
What warranty do you provide?
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Standard warranty terms:
- Robot Body: 12 months (Extended up to 36 months available)
- Electronic Components: 12 months (Extended up to 36 months available)
- Battery: 6 months (Extended up to 12 months available)
- Software: Indefinite (lifetime updates)
Warranty covers manufacturing defects and component failures under normal use. It does not cover damage from misuse, accidents, or unauthorized modifications.
What support do you offer for international customers?
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Our support services for Southeast Asian customers include:
- Language: English (primary), with Chinese available
- Channels: Email, WhatsApp, video call
- Response Time: Within 24 hours (typically same business day)
- Hours: Monday-Friday, 9:00 AM - 6:00 PM (UTC+8)
- Emergency: After-hours support available for critical issues
We understand that clear communication is essential for international partnerships.
How do software updates work?
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Software updates are delivered:
- Over-the-Air (OTA): Automatic updates via WiFi/4G
- Manual Updates: Downloadable from our portal
- Scheduled: Updates typically deployed during off-hours
Major updates are communicated in advance; you control when they're applied. We maintain backward compatibility and test updates before release.
Can you customize the robots for our needs?
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Absolutely. We offer extensive customization:
Hardware Modifications:
- Logo/branding on robot body
- Custom colors and finishes
- Payload capacity adjustments
- Additional sensors or accessories
- Specialized mounting systems
Software Customization:
- Custom UI/UX design
- Language packs (we support most Southeast Asian languages)
- System integrations (PMS, POS, WMS, etc.)
- Custom greetings and voice prompts
Contact our team with your requirements for a customization assessment.
Can you manufacture robots under our brand (OEM)?
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Yes, we offer OEM/ODM services:
OEM Options:
- Your brand name on our products
- Your packaging and documentation
- Your model numbers
ODM Options:
- Custom industrial design
- New product development based on your specs
- Complete product line creation
Typical OEM/ODM timelines:
- Rebranding only: 2-4 weeks
- Minor modifications: 4-8 weeks
- Custom development: 3-6 months
MOQ for OEM/ODM is typically 10 units.
Do you have distributor opportunities?
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Yes, we are actively seeking distributors in Southeast Asia:
Distributor Benefits:
- Exclusive territory rights
- Competitive volume pricing
- Marketing materials and support
- Technical training and certification
- Priority order fulfillment
- Joint marketing programs
Requirements:
- Established presence in target market
- Technical capability for installation and support
- Commitment to customer service standards
- Minimum purchase commitments (negotiable)
Contact us to discuss partnership opportunities.