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+86 130 8535 7775
+86 152 8822 4318
Monday - Friday: 9:00 AM - 6:00 PM (UTC+8)
Response within 24 hours guaranteed
Kunming, Yunnan Province
China
English, Chinese, Thai, Vietnamese, Malay, Indonesian
Quick answers to frequently asked questions
Standard models ship within 2-4 weeks after order confirmation. Sea freight to major Southeast Asian ports takes approximately 7-14 days. Total lead time is typically 4-6 weeks depending on destination and customs clearance. Air freight is available for urgent requirements.
Yes, we offer flexible payment terms: 30% deposit, 70% before shipment for first orders. Repeat orders may qualify for more flexible terms. We accept T/T bank transfer, L/C for orders over $30,000, and PayPal for small orders under $5,000.
We provide detailed user manuals, quick-start guides, and remote installation support. Optional on-site installation is available at additional cost. Most customers with basic technical competence can complete initial setup using our documentation and remote support from our English-speaking technical team.
Standard warranty is 12 months covering the robot body and electronic components. Battery warranty is 6 months. Software updates are provided for life. Extended warranty up to 36 months is available as an optional add-on.